No result
Clear the language filter, try spelling with or without Vietnamese diacritics, use a base form, or choose a suggested spelling. Coverage varies by language and source.
Từ điểnSupport desk
Fast fixes, no mystery.
Từ điển works locally, so most issues are tied to Windows language components, permissions, or the destination you selected.
No voice search
Allow microphone access in Windows and install a compatible Windows Speech recognizer. Text search and every other non-voice feature remain available.
No Listen audio
Install or select a compatible Windows text-to-speech voice, then check the active system output device and volume.
Shortcut conflict
Disable Quick Lookup in Settings or close the other app using Ctrl + Shift + D. The shortcut never reads selected text or the clipboard.
Import or export issue
Use UTF-8 TXT (one term per line) or a CSV with terms. Batch runs accept up to 500 non-empty rows. Export to a writable folder and a new filename.
Still stuck?
Email support@jcalit.com with app version 3.0, x64 architecture, your Windows version, the action attempted, and the exact error. Do not send private notes, full word lists, recordings, or unredacted screenshots.